About Gewan Hotels & Resorts

Gewan Hotels & Resorts stands out as a hotel management company dedicated to crafting a luxurious lifestyle for guests, delivering impeccable service and memorable experiences across its portfolio.

Role Overview

Handle inbound bookings and enquiries across phone, email, website, OTAs, and GDS—converting leads, upselling smartly, and ensuring clean, accurate reservations in the system.

Key Responsibilities

• Answer enquiries promptly with brand-standard scripting; convert and upsell rooms/add-ons.
• Create, amend, and cancel bookings in PMS/CRS; ensure accurate rates, market/corp codes, and billing details.
• Manage emails, OTA messages, and special requests; coordinate with Front Office/Housekeeping/F&B.
• Verify rate loading/promotions; maintain parity and blackout dates.
• Prepare daily reports (pickup, arrivals, VIPs, no-shows/cancels) and clear shift handovers.
• Support groups: blocks, rooming lists, and cut-off follow-ups.

Requirements

• 1–2 years’ hotel reservations or front office experience (upscale/luxury preferred).
• Proficiency with Opera PMS/ORS (or similar), channel manager, and OTA extranets.
• Strong sales/conversion mindset and attention to detail.
• Excellent command of English (spoken & written).
• Solid MS Office skills; organised, calm under pressure; shift-flexible.