About Us

Royal M Al Aqah Beach Resort by Gewan is a luxurious 5-star beachfront resort, perfectly situated between the Arabian Sea and the majestic Hajar Mountains. Known for its exceptional guest service and world-class facilities, the resort offers an unforgettable hospitality experience. Join our team and be part of delivering excellence in every guest interaction.

Job Description

As a Receptionist, you will be the first point of contact for guests, creating a warm and welcoming atmosphere. Your role is essential in ensuring seamless check-ins, check-outs, and providing personalized assistance to enhance the guest experience.

Key Responsibilities

• Welcome guests with a friendly and professional demeanor, ensuring they feel valued and appreciated.
• Handle check-in and check-out processes efficiently, including payment transactions and room assignments.
• Respond to guest inquiries and requests promptly, providing accurate information about the resort’s facilities and services.
• Address guest concerns and escalate issues to the appropriate department if needed.
• Manage phone calls, reservations, and general correspondence.
• Maintain up-to-date knowledge of room availability, special packages, and promotions.
• Coordinate with other departments to meet guest needs and ensure a smooth experience.

Requirements

• Previous experience as a Receptionist or Front Office Associate in a hotel or resort setting is preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; additional languages are an advantage.
• Familiarity with hotel management software (e.g., Opera) is preferred.
• A professional appearance and a welcoming attitude.
• Ability to multitask and remain calm under pressure.
• Flexibility to work shifts, including weekends and holidays.