About the Hotel

Royal M by Gewan Hotel & Resort Al Aqah is nestled within Fujairah’s premium holiday destination, Al Aqah Beach, overlooking the sea with the Hajar Mountains in the background. A sophisticated 5* beach hotel & resort with private chalets, featuring a private beach, infinity swimming pool, kids’ zone, spa & wellness centre, state-of-the-art fitness centre, watersports, multi-cuisine restaurants & bars, fully equipped conference rooms, and a ballroom.

Role Overview

Be the first smile our guests see—handle check-ins/outs, reservations and enquiries with accuracy and warmth, coordinate across departments, and ensure a seamless stay from arrival to farewell.

Key Responsibilities

• Welcome guests; complete check-in/checkout, room assignments, and payments.
• Provide clear information on facilities, beach/activities, and local attractions; upsell rooms and services where relevant.
• Manage guest requests and service recovery promptly; liaise with Housekeeping, Engineering, and F&B.
• Maintain accurate guest profiles, preferences, and billing instructions in Opera PMS.
• Balance cash, post charges, and prepare neat shift handovers; follow data-privacy and cash SOPs.
• Maintain polished lobby presence and Royal M grooming standards.

Requirements

• 1–2 years’ Front Office/Reception experience in a 4/5-star hotel.
• Excellent command of English (spoken & written) is mandatory.
• Russian or German language skills preferred (either language).
• Proficiency with Opera PMS and MS Office; strong attention to detail.
• Confident communicator, calm problem-solver, strong multitasker.
• Flexibility for rotating shifts, weekends, and public holidays.
• Immediate joiners preferred.