About Gewan Hotels & Resorts
Gewan Hotels & Resorts is elevating luxury hospitality on Egypt’s North Coast in New Al Alamin. When the sun sets, our Night Manager ensures the property runs flawlessly, safeguarding guests’ comfort, security, and peace of mind until dawn.
Job Description
The Night Manager is the senior manager on duty overnight, overseeing Front Office, security, and all operational departments. You will handle late-night arrivals and departures, resolve guest concerns, balance the day’s revenues, and coordinate emergency or safety issues—maintaining Gewan’s exacting standards around the clock.
Key Responsibilities
- Supervise night operations across Front Office, Housekeeping, Engineering, and Security.
- Conduct late check-ins/outs, VIP escorts, and room moves, ensuring seamless service.
- Act as the primary contact for guest complaints, medical matters, or incidents during the night.
- Oversee night audit: verify postings, balance revenue, and prepare financial summaries for Finance.
- Patrol public areas and back-of-house to monitor safety, security, and cleanliness.
- Coordinate emergency procedures (fire alarms, medical, evacuation) in line with hotel protocols.
- Brief the morning leadership team on overnight events, maintenance issues, and guest feedback.
- Train and coach night staff, upholding grooming, service, and cash-handling standards.
Requirements
- 3 + years’ supervisory experience in Front Office, Night Audit, or Duty Management within upscale or luxury hotels.
- Strong knowledge of PMS systems (Opera preferred) and night-audit processes.
- Proven ability to make quick, calm decisions in emergency or high-pressure situations.
- Excellent communication, problem-solving, and guest-relations skills.
- Organised and detail-oriented, with solid understanding of hotel security and safety protocols.
- Flexibility to work overnight shifts, including weekends and public holidays.
