Hostess
Hostess
BayView Restaurant is searching for a warm, welcoming, and organized Hostess to join our team. As the first point of contact for our guests, the Hostess plays a vital role in creating a positive dining experience. You’ll be responsible for greeting guests, managing reservations, and ensuring smooth seating arrangements. The ideal candidate has a genuine passion for hospitality and exceptional interpersonal skills.
Key Responsibilities
- Greet guests with a friendly and welcoming demeanor, making them feel valued and comfortable upon arrival.
- Manage the restaurant reservation system, coordinating seating arrangements to maximize efficiency and guest satisfaction.
- Escort guests to their tables and provide menus, informing them about daily specials and any current promotions.
- Maintain an organized waitlist during peak hours, providing accurate wait-time estimates and ensuring smooth guest flow.
- Answer phone calls, assist with reservation inquiries, and provide information about BayView’s menu, hours, and location.
- Coordinate with waitstaff and the kitchen to ensure efficient service and timely seating for guests.
- Keep the reception and waiting area clean, organized, and stocked with any necessary items.
- Assist in preparing special arrangements for guests celebrating events or special occasions.
Qualifications
- Previous experience as a Hostess or in a guest-facing role in a restaurant or hospitality setting is preferred.
- Exceptional interpersonal and communication skills, with a warm, courteous approach to guest service.
- Strong organizational abilities and attention to detail, especially in managing reservations and waitlists.
- Ability to remain calm and composed under pressure, handling busy periods smoothly.
- Familiarity with reservation systems or point-of-sale (POS) software is an advantage.
- Professional appearance and a positive, team-oriented attitude.
