About Us
MD Hotel by Gewan offers a warm and friendly atmosphere with excellent facilities, featuring 312 of the city’s most spacious and elegantly appointed rooms. Conveniently located just a 2-minute walk from Mashreq metro station and a short drive to Dubai’s major shopping and business hubs, MD Hotel is the perfect destination for both leisure and business travelers. Join our team and be part of delivering exceptional guest experiences.
Job Description
As a Guest Service Agent, you will be the first point of contact for our international guests, ensuring they receive a warm welcome and personalized service throughout their stay. Your ability to communicate fluently in Russian and English will enhance the guest experience and support our diverse clientele.
Key Responsibilities
- Greet and assist guests with check-in, check-out, and other front desk services.
- Provide information about hotel facilities, promotions, and local attractions.
- Handle guest inquiries, special requests, and complaints with professionalism and efficiency.
- Process reservations, payments, and billing accurately.
- Maintain a high level of guest satisfaction by delivering personalized and attentive service.
- Collaborate with other departments to ensure seamless guest experiences.
- Follow hotel policies and procedures to uphold service quality and security standards.
Requirements
- Previous experience as a Guest Service Agent or Front Desk Associate in a hotel setting.
- Fluency in Russian and English is mandatory; additional languages are an advantage.
- Strong communication and customer service skills.
- Proficiency in hotel management software (e.g., Opera) is preferred.
- Professional appearance and a welcoming attitude.
- Ability to multitask and remain calm under pressure.
- Flexibility to work shifts, including weekends and holidays.
