About Gewan Hotel Cairo
Gewan Hotels & Resorts is bringing its signature blend of impeccable service and contemporary luxury to the heart of Cairo. At Gewan Hotel Cairo, our Front Office team is the first—and lasting—impression for every guest. We’re seeking an engaging Guest Service Agent who will deliver smooth arrivals, personalised assistance, and flawless departures while upholding Gewan’s exacting standards.
Job Description
The Guest Service Agent handles check-ins/outs, room assignments, billing, and guest enquiries with warmth and efficiency. You will collaborate with all departments to anticipate needs, resolve issues promptly, and create memorable experiences for every guest.
Key Responsibilities
- Welcome guests, complete check-in/checkout procedures, and process payments accurately.
- Provide clear information on hotel facilities, promotions, and local attractions; upsell rooms and services where appropriate.
- Maintain precise guest profiles, preferences, and billing instructions in the PMS.
- Follow up on guest requests and complaints promptly, ensuring satisfaction.
- Coordinate with Housekeeping, Engineering, and F&B to fulfil special requests and VIP amenities.
- Balance cash, post charges, and prepare shift handover reports.
- Adhere to Gewan grooming, security, and data-privacy standards at all times.
Requirements
- Good command of English—verbal and written (additional languages are an advantage).
- 1–2 years’ experience as Front Desk / Reception agent in an upscale or luxury hotel.
- Proficiency with PMS systems (Opera preferred) and MS Office.
- Excellent communication, problem-solving, and multi-tasking abilities.
- Professional appearance, positive attitude, and genuine passion for hospitality.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
