About the Hotel

Royal M by Gewan Hotel & Resort Al Aqah is nestled within Fujairah’s premium holiday destination, Al Aqah Beach, overlooking the sea with the beautiful Hajar Mountains in the background. This sophisticated five-star beach hotel and resort features private chalets, a private beach, infinity swimming pool, kids’ zone, spa and wellness centre, state-of-the-art fitness centre, watersports activities, multi-cuisine restaurants and bars, fully equipped conference rooms, and a ballroom.

Role Overview

As a Guest Relations Officer – Russian Speaker, you will provide personalised assistance to guests throughout their stay, with particular focus on Russian-speaking guests. You will manage VIP arrivals, anticipate guest preferences, coordinate special requests, and ensure concerns are resolved promptly and professionally.

Key Responsibilities

• Welcome and engage guests, particularly Russian-speaking guests, with warm and personalised service.
• Assist with VIP arrivals, departures, room orientations, and special arrangements.
• Communicate confidently in Russian and English when handling enquiries, requests, and feedback.
• Review daily arrival lists and coordinate amenities, celebrations, and guest preferences.
• Maintain a visible and professional presence in the lobby and other guest areas.
• Resolve guest concerns promptly and follow through until satisfactory closure.
• Coordinate with Front Office, Housekeeping, F&B, Spa, Recreation, Engineering, and other departments to fulfil guest requests.
• Provide accurate information about the resort’s facilities, dining venues, activities, and services.
• Record guest preferences, feedback, and follow-up actions accurately in Opera PMS.
• Maintain guest confidentiality and comply with hotel service, grooming, safety, and data-privacy standards.

Requirements

• 1–2 years’ experience in Guest Relations or Front Office within a four- or five-star hotel or resort.
• Fluency in Russian and English, both spoken and written, is mandatory.
• Experience using Opera PMS is preferred.
• Excellent interpersonal, communication, and service-recovery skills.
• Professional appearance with a confident, engaging, and guest-focused personality.
• Strong organisational skills and the ability to coordinate effectively across departments.
• Ability to remain calm and solutions-focused during busy periods.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Priority will be given to candidates available to join immediately.