About the Hotel

Royal M Al Aqah Beach Resort by Gewan is a five-star beachfront retreat on Fujairah’s Al Aqah coast, framed by the Hajar Mountains and the Arabian Sea. The resort features a private beach, infinity pool, kids’ zone, spa & wellness center, state-of-the-art fitness, thrilling watersports, multi-cuisine restaurants & bars, plus conference rooms and a grand ballroom—all designed for memorable coastal escapes

Role Overview

Be the welcoming face for our Russian-speaking guests—curate personalized arrivals, anticipate preferences, coordinate special requests, and ensure a seamless stay from check-in to farewell.

Key Responsibilities

• Greet and engage guests; handle personalized check-in/out and room/show-around.
• Anticipate needs; arrange amenities, celebrations, excursions, and dining with Concierge, F&B, Spa, and Housekeeping.
• Own service recovery—resolve issues promptly and document follow-up to exceed expectations.
• Monitor arrival lists; create/update guest profiles and preferences in PMS/CRM.
• Maintain a polished lobby presence, support queue management during peaks.
• Track guest feedback and online reviews; share insights and action plans to elevate satisfaction scores.

Requirements

• Experience in Guest Relations/Front Office within a 4/5-star hotel or luxury resort.
• Fluency in Russian and English (spoken & written).
• Confident with Opera PMS/CRM and Microsoft Office.
• Impeccable grooming, strong emotional intelligence, and a calm, solutions-focused approach.
• Excellent coordination across departments and strong follow-through.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Immediate joiners preferred.