About Gewan Hotels & Resorts
Gewan Hotels & Resorts is redefining luxury hospitality on Egypt’s North Coast in New Al Alamin. Our Front Office team is the first—and lasting—impression for every guest. We are hiring a service-driven Front Office Supervisor to lead shifts, coach reception colleagues, and ensure arrivals, departures, and in-house requests flow flawlessly.
Job Description
The Front Office Supervisor oversees daily reception, concierge, and bell operations during assigned shifts—supporting the Assistant Front Office Manager, driving service excellence, and resolving guest concerns swiftly.
Key Responsibilities
- Conduct shift briefings, assign tasks, and verify desk readiness and float balances.
- Welcome VIPs, manage check-ins/outs, room moves, and billing with speed and accuracy.
- Monitor queue times, anticipate peak arrivals, and deploy team members accordingly.
- Handle guest feedback and service recovery with professionalism and empathy.
- Coach agents on upselling, loyalty-program enrollments, and brand service standards.
- Ensure PMS data accuracy—guest profiles, traces, routing, and payment details.
- Coordinate closely with Housekeeping, Engineering, Security, and F&B on guest requests.
- Prepare shift reports, handover notes, and cashier summaries; reconcile discrepancies.
Requirements
- 2 + years’ experience as Senior Front Desk Agent or FO Supervisor in upscale or luxury hotels.
- Proficiency with PMS systems (Opera preferred) and Microsoft Office.
- Excellent communication, problem-solving, and leadership skills.
- Strong organisational abilities and calm composure under pressure.
- Thorough knowledge of cash-handling, data-privacy, and safety procedures.
- Flexibility to work rotating shifts, nights, weekends, and public holidays.
