About Gewan Hotels & Resorts
Gewan Hotels & Resorts is bringing its hallmark of elevated dining and flawless service to New Al Alamin on Egypt’s North Coast. To strengthen our front-of-house leadership, we are recruiting an experienced F&B Supervisor who will support multiple outlets, drive service excellence, and mentor a passionate team.
Job Description
The F&B Supervisor coordinates daily operations within assigned restaurants, bars, or banquet spaces—ensuring Gewan standards are met, guest expectations exceeded, and financial targets achieved.
Key Responsibilities
- Oversee shift briefings, floor assignments, and guest flow for smooth, efficient service.
- Guide and coach servers, hosts, and runners on sequence-of-service, upselling, and product knowledge.
- Monitor guest satisfaction, handle feedback on the spot, and escalate issues when necessary.
- Ensure strict adherence to hygiene, safety, grooming, and cash-handling procedures.
- Assist with inventory checks, requisitions, and end-of-shift reports.
- Coordinate with kitchen, bar, and stewarding teams for seamless service execution.
- Support training of new colleagues and ongoing skills development for the team.
- Step in for the Assistant/Restaurant Manager during their absence.
Requirements
- 2 + years’ experience as Senior Waiter, Captain, or F&B Supervisor in an upscale or luxury-hotel environment.
- Solid understanding of restaurant and/or banquet service standards and basic F&B cost control.
- Strong leadership, communication, and problem-solving skills.
- Well-organised, hands-on, and calm under pressure.
- Flexibility to work rotating shifts, evenings, weekends, and public holidays.
