About Gewan Hotels & Resorts
Gewan Hotels & Resorts is redefining luxury hospitality on Egypt’s North Coast in New Al Alamin. Our signature restaurants, bars, and event spaces blend inventive cuisine with impeccable service. To deliver seamless dining experiences, we are hiring an enthusiastic F&B Captain to guide service teams and act as the primary floor liaison between guests and the kitchen/bar.
Job Description
The F&B Captain supervises a designated station or section during service—coaching servers, coordinating with culinary and bar teams, and ensuring every guest enjoys prompt, attentive, and memorable hospitality.
Key Responsibilities
- Conduct pre-service briefings, assign sections, and verify mise-en-place readiness.
- Greet guests, take orders when needed, and oversee timely food & beverage delivery.
- Coach servers on menu knowledge, upselling, and sequence-of-service standards.
- Monitor tables to anticipate needs, handle guest feedback, and resolve issues promptly.
- Liaise continuously with kitchen, bar, and stewarding for smooth service flow.
- Ensure compliance with hygiene, safety, grooming, and cash-handling procedures.
- Assist with inventory counts, requisitions, and end-of-shift reports.
- Support training of new colleagues and step in for the F&B Supervisor during their absence.
Requirements
- 1–2 years’ experience as Senior Waiter or F&B Captain in upscale restaurants or luxury hotels.
- Solid understanding of fine-dining or high-volume service standards.
- Strong communication, organisational, and guest-engagement skills.
- Hands-on leadership style with a keen eye for detail and quality.
- Ability to stay calm and efficient during peak service periods.
- Flexibility to work rotating shifts, evenings, weekends, and public holidays.
