About the Hotel

Located within the fashionable Al Bateen Marina is the sophisticated waterfront retreat, Royal M Hotel by Gewan Abu Dhabi, offering the ultimate comfort and luxury for both business and leisure travelers alike. Perfectly placed in the heart of Abu Dhabi, providing easy access to the Corniche Beach and just moments from an array of shopping malls.

Role Overview

Lead the entire Housekeeping function—guestrooms, suites, public areas, back-of-house, laundry/linen & uniform rooms—delivering immaculate standards, high productivity, and outstanding guest satisfaction while controlling costs and ensuring hygiene & safety compliance.

Key Responsibilities

• Set department strategy, standards, SOPs, and inspection programs; ensure brand-level cleanliness, presentation, turndown, and amenities.
• Direct daily operations: briefings, section allocations, VIP/pre-arrival checks, PA inspections, deep-clean and project schedules.
• Own budgets, forecasts, and cost controls for labour, chemicals, guest supplies, OS&E, and linen PARs; lead month-end inventories.
• Manage laundry/linen & uniform workflows (in-house or outsourced): quality, turnaround, losses/shrink control.
• Recruit, roster, train, and performance-manage a multicultural team; build a strong supervisor bench and succession plan.
• Ensure compliance with hygiene (HACCP/ISO where applicable), SDS/chemical safety, OHS, key control, and Lost & Found.
• Partner with Front Office on accurate room status, rush rooms, and recovery cases; maintain Opera discipline.
• Coordinate Engineering work orders and preventive maintenance for rooms/equipment; follow through to closure.
• Monitor guest feedback and online reviews; execute service-recovery and continuous-improvement actions.
• Prepare reports/KPIs: inspection scores, productivity, complaints & recovery, costs/variance, and CAPEX/project proposals.

Requirements

• 5+ years’ leadership in Housekeeping within a luxury (4/5-star) hotel/resort; large inventory/high-seasonality experience preferred.
• Proven record elevating standards, guest scores, and departmental productivity.
• Strong financial acumen (labour modelling, PAR management, OS&E/chemical cost control).
• Expert knowledge of cleaning methods, equipment, OHS, SDS/chemical handling, and hygiene standards.
• Proficient with Opera PMS and MS Office; HK systems experience is an advantage.
• Inspirational people leader with excellent coaching and communication skills.
• Excellent command of English; flexibility to work shifts, weekends, and public holidays.
• Immediate joiners preferred.