About the Hotel

A five-star beachfront retreat on Fujairah’s Al Aqah coast, Royal M Al Aqah Beach Resort sits between the Arabian Sea and the Hajar Mountains. Facilities include a private beach, infinity pool, kids’ zone, spa & wellness centre, state-of-the-art fitness, watersports, multi-cuisine restaurants & bars, flexible meeting rooms and a ballroom.

Role Overview

As Duty Manager, you are the management presence on shift—owning guest satisfaction, safety, and smooth operations across Front Office, Housekeeping, F&B, Engineering, and Security. You’ll handle late arrivals/departures, resolve issues in the moment, coordinate emergencies, and ensure night-audit integrity when on overnight duty. Additionally, you will ensure seamless service for Russian-speaking guests, providing on-the-spot translation and cross-department coordination when required.

Key Responsibilities

• Act as Manager-on-Duty; greet VIPs, oversee lobby flow, and manage service recovery with timely, documented follow-up.
• Conduct property rounds of public areas/back-of-house; action cleanliness, maintenance, and safety observations.
• Coordinate cross-department responses to guest requests, incidents, and medical/security matters per hotel SOPs.
• Support Night Audit: verify postings, balance revenue, review rate/room status, and prepare shift handover.
• Ensure accurate PMS data (profiles, routing, payment methods) and protect cash-handling & data-privacy standards.
• Brief morning leadership on overnight events, guest feedback, and outstanding work orders; track closure.
• Coach night/late-shift colleagues on service standards, upselling, and emergency procedures.

Requirements

• 3+ years’ supervisory experience in a 4/5-star hotel (Front Office/Night Audit/Duty Management).
• Proficiency with Opera PMS and solid understanding of hotel revenue controls and cash handling.
• Strong decision-making under pressure; knowledgeable in emergency & safety protocols.
• Impeccable grooming, excellent communication and problem-solving skills.
• Fluency in Russian and English (spoken & written) is mandatory; additional languages are an advantage.
• Flexibility for rotating shifts, including overnights, weekends, and public holidays.