About Gewan Hotels & Resorts
Gewan Hotels & Resorts is redefining luxury hospitality on Egypt’s North Coast in New Al Alamin. Around the clock, our Duty Manager represents senior leadership, safeguarding guest satisfaction and operational excellence in every department.
Job Description
The Duty Manager is the management presence on shift—coordinating Front Office, Housekeeping, Engineering, Security, and F&B to ensure seamless service, swift issue resolution, and strict adherence to Gewan standards.
Key Responsibilities
- Act as Manager-on-Duty, handling guest concerns, VIP arrivals, and in-house incidents with professionalism.
- Conduct property walk-throughs, inspecting public areas, back-of-house, and safety systems.
- Liaise with department heads to resolve operational challenges and maintain service continuity.
- Oversee late check-ins/outs, room moves, and billing adjustments; authorize service recovery gestures.
- Coordinate emergency response—including first aid, evacuations, or security incidents—in line with hotel protocols.
- Prepare detailed shift reports and handovers for senior leadership, highlighting guest feedback and maintenance issues.
- Support night-audit balance checks, cash verification, and revenue postings when on overnight duty.
- Mentor line colleagues, championing Gewan culture, grooming, and service standards.
Requirements
- 3 + years’ supervisory experience in Front Office, Guest Relations, or Duty Management within upscale or luxury hotels.
- Solid knowledge of hotel operations, emergency procedures, and guest-service recovery techniques.
- Proficiency with PMS systems (Opera preferred) and basic finance/cash-handling.
- Calm, decisive, and diplomatic—able to manage multiple priorities under pressure.
- Strong interpersonal and problem-solving skills; ability to liaise effectively across departments.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
