Cluster Reservations Agent
Cluster Reservations Agent
As a Reservations Agent, you are the first point of contact for guests seeking room reservations. In this role, you will assist guests with booking inquiries, provide detailed information on room options and hotel amenities, and ensure an efficient and friendly reservation experience.
Key Responsibilities
- Assist guests with room reservations via phone, email, and online platforms.
- Provide accurate information on room availability, rates, and hotel facilities.
- Confirm guest details and process reservations with precision.
- Address booking-related questions, offering recommendations and support based on guest preferences.
- Promote special offers and packages to enhance the guest experience.
- Stay informed about hotel policies, room types, and reservation procedures.
- Collaborate with the reservations team to manage room inventory and availability.
- Support group reservations and bookings as required.
- Uphold a high standard of customer service in all interactions.
Qualifications
- Experience in a customer service or front office role within the hospitality industry.
- Proficiency with reservation and booking systems.
- Strong communication and interpersonal skills.
- Detail-oriented with a commitment to guest satisfaction.
- Ability to work in a team and adapt to a fast-paced environment.
