About the Hotel

Located within the fashionable Al Bateen Marina is the sophisticated waterfront retreat, Royal M Hotel by Gewan Abu Dhabi, offering the ultimate comfort and luxury for both business and leisure travelers alike. Perfectly placed in the heart of Abu Dhabi, providing easy access to the Corniche Beach and just moments from an array of shopping malls.

Role Overview

Create an exceptional first and last impression: welcome guests at arrival, assist with luggage and transportation, and coordinate smooth lobby flow while upholding Royal M service standards.

Key Responsibilities

• Greet arrivals, open doors, assist with luggage tagging, delivery, and room escort.
• Handle departures: collect luggage, arrange trolleys, and coordinate transport.
• Manage guest requests (taxis, directions, couriers, parcels); support valet/concierge as needed.
• Maintain lobby/porte-cochère cleanliness and trolley readiness; report any safety hazards.
• Record luggage in/out, storage tags, and time stamps; keep the logbook accurate.
• Coordinate closely with Front Office, Concierge, and Security for VIPs, groups, and events.
• Practice safe manual handling and follow grooming, etiquette, and brand standards.

Requirements

• Previous experience as Bellman/Doorman/Concierge runner in a 4/5-star hotel (preferred).
• Friendly, proactive guest service with polished communication.
• Physically fit; able to lift and move luggage safely.
• Excellent command of English; additional languages are a plus.
• Knowledge of Abu Dhabi attractions and transport options is advantageous.
• Flexibility for rotating shifts, weekends, and public holidays.
• Immediate joiners preferred.