About the Hotel

Royal M by Gewan Hotel & Resort Al Aqah is nestled within Fujairah’s premium holiday destination, Al Aqah Beach, overlooking the sea with the Hajar Mountains in the background. A sophisticated 5* beach hotel & resort with private chalets, featuring a private beach, infinity swimming pool, kids’ zone, spa & wellness centre, state-of-the-art fitness centre, watersports, multi-cuisine restaurants & bars, fully equipped conference rooms, and a ballroom.

Role Overview

Lead the full Housekeeping function—rooms, public areas, back-of-house, laundry/linen & uniform rooms—to deliver immaculate standards, high productivity, and outstanding guest satisfaction while controlling costs and ensuring safety & hygiene compliance.

Key Responsibilities

• Set department strategy, SOPs, and inspection programs; drive brand standards for cleanliness, presentation, turndown, and amenities.
• Direct daily operations: briefings, section allocations, VIP/pre-opening checks, PA inspections, and project/deep-clean schedules.
• Own budgets, forecasts, and cost controls for labour, chemicals, guest supplies, OS&E, and linen PARs; oversee month-end inventories.
• Manage laundry/linen & uniform workflows (in-house or outsourced); maintain quality, turnaround, and loss/shrink controls.
• Recruit, roster, train, and performance-manage a multicultural team; build a strong supervisory bench and succession plan.
• Ensure compliance with HACCP/ISO hygiene where applicable, SDS/chemical safety, OHS, key control, and Lost & Found policies.
• Partner with Front Office on room status accuracy, rush rooms, and recovery cases; maintain Opera room-status discipline.
• Coordinate Engineering work orders and preventive maintenance for rooms and equipment; follow through to closure.
• Monitor guest feedback/online reviews; execute service-recovery and continuous-improvement plans.
• Prepare reports/KPIs: inspection scores, productivity, complaints & recovery, costs/variance, and capital/project proposals.

Requirements

• 5+ years’ leadership in Housekeeping within a 5-star hotel/resort, including large inventory and high seasonality.
• Proven track record elevating standards, guest scores, and departmental productivity.
• Strong financial acumen (labour modeling, PAR management, OS&E/chemical cost control).
• Expert knowledge of cleaning methods, equipment, OHS, SDS/chemical handling, and hygiene standards.
• Proficient with Opera PMS and MS Office; HK systems experience preferred.
• Inspirational people leader with excellent coaching and communication skills.
• Good command of English; flexibility to work shifts, weekends, and public holidays.