About Gewan Hotels & Resorts

Gewan Hotels & Resorts stands out as a hotel management company dedicated to crafting a luxurious lifestyle for guests, delivering impeccable service and memorable experiences across its portfolio.

Role Overview

Lead the reservations function for Gewan properties in the UAE—maximizing conversion, optimizing inventory and rates with Revenue, and ensuring a seamless booking journey across all channels.

Key Responsibilities

• Own day-to-day reservations operations (phone, email, website, OTAs, GDS).
• Set SOPs for enquiry handling, response times, upselling, and accuracy.
• Work with Revenue on rate strategy, room controls, cut-offs, and parity.
• Manage group blocks, allotments, and billing instructions; issue rooming lists.
• Audit rate loading, corporate/LNR codes, and promotional offers in CRS/PMS/Channel Manager.
• Track pickup, pace, no-shows/cancellations; produce forecasts and action plans.
• Coach, schedule, and QA reservations agents; run call-quality reviews and training.
• Liaise with Sales, Front Office, and Finance to ensure clean handovers and data integrity.

Requirements

• 2+ years’ reservations leadership in upscale/luxury hotels.
• Strong command of Opera PMS/ORS (or similar), channel manager, and OTA extranets.
• Proven conversion/upselling track record and solid forecasting skills.
• Detail-driven, organised, and calm under pressure.
• Excellent command of English; additional languages are a plus.
• Advanced Excel; confident communicator with stakeholders.