Guest Service Agent
Guest Service Agent
As a Guest Service Agent, you will be the primary point of contact for guests, ensuring a warm and welcoming experience from arrival to departure. Your main responsibilities include managing check-in and check-out processes, addressing guest inquiries, and collaborating with various departments to exceed guest expectations. Your friendly and professional approach will contribute to memorable stays and high levels of guest satisfaction.
Key responsibilities
- Provide efficient, courteous, and personalized service to guests throughout their stay.
- Greet guests by name (if known) and offer assistance with check-in, check-out, and room orientation.
- Respond to guest inquiries about hotel amenities, services, and local attractions.
- Maintain accurate guest records and manage reservations using Front Office systems.
- Process guest accounts and incidental charges accurately, following cashiering standards.
- Protect guest privacy and handle all guest details with confidentiality.
- Stay updated on daily rates, occupancy levels, and promotions to assist with guest requests.
- Uphold a comprehensive knowledge of hotel policies, procedures, and standards.
- Adhere to environmental, health, and safety standards in alignment with company policies.
Qualifications
- Previous experience in a front desk or guest service role in hospitality preferred.
- Excellent communication and interpersonal skills.
Strong attention to detail and ability to manage multiple tasks. - Proficiency in Front Office systems and Microsoft Office.
- Friendly and professional demeanor, with a commitment to guest satisfaction.
